Frequently Asked Questions

Can you customize jewelry for me?

Yes. Since we make our jewelry ourselves, we can easily adjust the length, size or color of most items on the site. Call us at 1-800-801-3280 or email info@premiumpearl.com for details.

I want to match my current pearl jewelry in color. What can I do?

Describe the pearl color or overtones you want in the comment box at checkout. We will do our best to select pearls that match your color preference.

I want a necklace in a length not listed on your site. What can I do?

We can make a necklace in any length. Call 1-800-801-3280 or email info@premiumpearl.com for details.

Do you charge sales tax?

For orders shipped outside California, we do not charge sales tax.

For orders shipped within California, we charge 7.25% sales tax, or 8.5% for San Francisco County.

What is your return policy?

We offer a 30-day return policy. If you are not completely satisfied with your purchase for any reason, you may return your item in its original condition within 30 days of shipment for a refund or an exchange. Premium Pearl will refund the full product cost, excluding shipping. See our return policy for details.

Can you combine shipments?

Yes. We combine multiple items into one shipment, and the shipping and handling fee is the same as for a single item.

What are your shipping charges?

See our shipping page for charges and delivery times.

Do you ship internationally? What are the charges?

Yes, we ship internationally. See international shipping for charges.