Contact Us
Speak with a pearl specialist
We love to hear from you. Whether you'd like to ask about a piece, check a price or place an order, a pearl specialist is standing by. For the fastest answer, see the questions below.
Monday–Friday, 10am–5pm Pacific Time
We reply as quickly as we can.
1728 Ocean Ave, #218
San Francisco, CA 94112
Frequently Asked Questions
Can you combine shipments?
Yes. We combine multiple items into one shipment, and the shipping charge is the same as for a single item.
Do you make custom jewelry?
Yes. Because we make our jewelry ourselves, we can adjust the length, size or color of most pieces on the site. Call 1-800-801-3280 or email info@premiumpearl.com for details.
I bought jewelry from you. Can you make small changes?
Yes, we are happy to make small adjustments to jewelry you bought from us.
What are the shipping charges?
See our shipping page for rates and delivery times.
Do you ship internationally?
Yes. See our international shipping page for rates and the countries we ship to.
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