Return Policy

Our fine quality pearl jewelry should meet or exceed your expectations. If you are not completely satisfied, you may return your item in its original condition within 30 days of delivery for a refund or an exchange.

How Returns and Exchanges are Processed

Once we receive your items, your refund or exchange is usually processed within three business days. We examine every return to make sure it is in its original condition. Items showing signs of wear or damage cannot be accepted for return or exchange at the original purchase price.

Premium Pearl will refund up to the full cost of the items, excluding shipping charges. Refunds are made to the method of payment used for the original purchase.

Premium Pearl is not responsible for items damaged in transit. Items received damaged may be refused, or assessed a fee for the damage.

How to Prepare and Ship a Return or Exchange

• Get your RMA number. Email info@premiumpearl.com or call 1-800-801-3280, Monday to Friday, 10am to 5pm PST. We will email you an RMA number and our Return/Exchange Merchandise Form.
• Include the form. Every return or exchange must include a completed Return/Exchange Merchandise Form and a copy of the original invoice.
• Pack the pearls securely. Keep the pearls inside their jewelry boxes so they cannot rub against any gold. Gold can scratch the pearl surface.
• Use a rigid shipping box. Ship the items in a sturdy box, as you received them. Do not use a padded envelope on its own; it cannot protect the jewelry boxes or the pearls. Items received with crushed or damaged jewelry boxes will be assessed a fee. FedEx, UPS and USPS all offer suitable boxes.
• Require a signature on delivery, so we can confirm we have received your package.
• Insure your shipment for your own protection.

Choosing a Carrier

Under $500: ship with any carrier. We recommend FedEx but do not require it. Please do not use DHL.

Over $500: ship with US Postal Service Registered Mail, insured for the total value of the items. FedEx and UPS will not insure merchandise over $500.

International Returns

Include a Commercial Invoice (Harmonized Tariff Classification 9801.00.10) describing the package contents, with the value marked "for customs purposes only". The invoice must include this statement:

"U.S. Goods Returned. Country of Origin: USA. Customs Code: 9801001012."

Without this statement, U.S. Customs may assess duties on the shipment. We would then have to charge those duties to your account, or refuse the shipment.

Return Address

Premium Pearl
1728 Ocean Ave, #218
San Francisco, CA 94112
Tel: 1-800-801-3280